Digital Services Act Compliance

1. About the Digital Services Act

The Digital Services Act (DSA) is a European Union regulation designed to create a safer digital space where the fundamental rights of users are protected. This page outlines our compliance measures and your rights under this regulation.

2. Point of Contact

3. Content Moderation

We maintain the following content moderation practices:

• Review of user-submitted information for accuracy and compliance
• Automated fraud detection systems
• Manual review processes for flagged content

4. Transparency Reporting

In compliance with DSA requirements, we publish transparency reports covering:

• Number of active users in the EU
• Content moderation actions taken
• Complaints received and processed
• Automated decision-making usage

5. Complaint Mechanism

Users have the right to submit complaints regarding:

• Content moderation decisions
• Alleged infringements of the DSA
• Decisions affecting their accounts

To submit a complaint, please contact our support team with "DSA Complaint" in the subject line.

6. Illegal Content Reporting

If you believe you have encountered illegal content on our platform, you can report it through our contact channels. We commit to:

• Acknowledging receipt of your report within 24 hours
• Investigating the reported content promptly
• Taking appropriate action and informing you of the outcome

7. Algorithmic Transparency

We do not use recommendation algorithms that significantly impact user experiences. Our services focus on processing visa applications based on user-provided information.